Job Summary:

We are seeking a reliable, proactive, and service-oriented individual to join our team as a Front Desk & Maintenance Associate. This hybrid role combines guest-facing front desk responsibilities with hands-on maintenance and general building oversight. You will be the first point of contact for guests and residents, ensuring smooth check-ins and check-outs while also attending to maintenance requests and overseeing daily operations of the serviced apartment building.

Key Responsibilities:

Front Desk & Guest Services:

Greet and welcome guests, tenants, and visitors with a friendly and professional demeanor.
Handle all check-in and check-out procedures efficiently.
Manage reservations, cancellations, and booking inquiries via phone, email, or booking systems.
Provide information about the building facilities, services, and nearby amenities.
Respond promptly to guest complaints, requests, and emergencies with appropriate solutions.
Maintain a clean and organized front desk/reception area.

Maintenance & Building Operations:

Conduct routine inspections of apartments, common areas, and building systems.
Perform basic repairs and maintenance tasks (plumbing, electrical, painting, HVAC filters, etc.).
Coordinate with external vendors for specialized repairs and scheduled maintenance.
Monitor and maintain inventory of supplies and equipment (light bulbs, tools, toiletries, etc.).
Ensure all safety protocols are followed and report any hazards or safety issues.
Assist with move-ins and move-outs, including key handovers and walkthroughs.

Administrative & Operational Duties:

Maintain detailed records of maintenance activities and guest interactions.
Prepare and submit reports on occupancy, maintenance issues, and building conditions.
Process payments, security deposits, and petty cash as needed.
Assist in enforcing building rules and policies.
Oversee cleaning staff or contractors to ensure high standards of cleanliness are maintained.

Compensation:

Competitive salary based on experience.
Overtime or additional compensation for extra tasks beyond standard duties.
Opportunity for performance-based bonuses.
Uniform or work attire may be provided

Second home hospitality

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